bad service

i was with lf at thai-pan over lunch.

the staff, mostly foreigners (either malaysians or filipinos) practically served without a smile.

when we asked for dessert recommendation, a list was rattled from this waitress' mouth, of coz sounding with bad english pronunciation and stone-faced.

it doesn't bother me, anyway. lf was more concerned with svc till i reminded her,"hey, there's no svc charge in this restaurant!"

when the food came, we had to specially request for chilli padi and belachan chilli. another stone-faced young girl who kept her 2 lip buds sealed, as if she has had a bad quarrel with boyfriend.

when the chilli saucers were served, lf was quite pissed off that the saucers were roughly thrown onto the table, that some soya sauce spilled onto her hands.

ok, lunch was fine. dessert time? the first came. i was innocently distributing the portion into 2 halves, not noticing that the order was wrongly served, till lf's enlightenment.

"we wanted sea coconut, rite? but here we are served almond jelly!" lf reminded.

"oh ya, let's change it!"i said.

when we alerted the staff, she reacted,"你们说要almond jelly 的嘛！" she insisted. totally, no concept of 'customer is rite'!

of coz, we denied (truthfully). i'm nvr one for almond jelly, my heart knows it well and through.

“你们吃过了吗？”she questioned without any service quality.

“没有。只是把分量分开罢了！" i replied.

so, off she took the dessert bowl in a rough manner and went behind the bar counter, complaining to a staff. i wish the boss, paul was around, so that we could give some little feedback about the attitude of his new batch of staff.

anyway, when the 2nd dessert, yam paste arrived, i was splitting the portion again. the staff who served us chilli just crossed her hands over mine, to help clear the dishes. i was really appalled at such bad service manner, totally untrained on the proper decorum.

finally, it was billing time. i paid at the counter and reminded the staff of a 'takeaway' hokkien noodles that lf has ordered for her child. (well yes, they nearly forgot the hand the packet over, while leaving it at the counter!). at our reminder, the staff told me to pay her the extra....lf told her,"plse check ur bill. i think it's been billed in!"

lf was right! we could hv been over-charged, had we not checked.

when we left the restaurant, lf was quite disillusioned with the svc though she liked the noodles there! she said such restaurants should be boycott. well to me, why take it so hard? i will still go there to eat a simple meal fare. afterall, it's in the premises of my condo, convenient and affordable!

but, i make sure i hv a chance to feed back to the boss, paul.

(conclusion: i think the foreigners are not happy working in singpaore, haha! and maybe they dun like singaporeans too!"